Eloqua believes strongly that every
person has the right to privacy. When
using Eloqua Corporation's ("Eloqua") website, located at the URL www.eloqua.com (the "site")
and/or services and/or products provided on the Site, you may provide us with personally
identifiable information. Eloqua asks for and maintains the personally
identifiable information of its visitors and customers to provide a better, more personal experience
on the Site and to deliver certain services or information to you.
Eloqua feels that if a visitor would like a private online experience then they are entitled to one.
Eloqua's products have optional decline features, which allow a visitor to state upfront if they would like to be anonymous,
as further described below in the Anonymity section, or opt-out of any contact when requested by an agent. Privacy is very important to Eloqua.
This Privacy Policy describes the conduct and practices of Eloqua as it applies to our clients and visitors.
Cookies
Information Gathered
Usages of Info
Links to Third Party Sites
Anonymity
Web Monitoring Opt-Out
Clients
Security
Reservation of Rights
Cookies
Eloqua employs cookies in order for its server
to recognize a return visitor as a unique user. Cookies are small text
files placed in the 'Cookies' folder on a visitor's hard disk and allow
for Eloqua to remember the visitor. The cookies placed by the Eloqua server
are readable only by Eloqua, and cookies cannot access, read or modify
any other data on a computer. All web-browsers offer the option to refuse
any cookie, and if a visitor refuses the Eloqua cookie then Eloqua does
not gather any information on that visitor.
Information Gathered
The Eloqua system will gather information such as what kind of browser a
visitor is on, what operating system they are using, their IP address,
cookie information, time stamp (time page accessed as well as time spent
per web page) and their clickstream information (for example, which pages
they have viewed and how long they have been there). Note that information is
only gathered while the visitor is on the Site.
Eloqua monitors how a visitor arrives at the Site,
but cannot and will not gather information about other third party sites the user has visited.
Eloqua automatically receives and records such information on our server logs from your browser.
In certain sections of the Site, Eloqua may invite you to contact us with questions,
request information or complete a registration form. We may ask for personally
identifiable information to be entered as a means of registration before accessing
a certain part of the Site, including, without limitation, your name,
e-mail address, password, login ID and other contact information that you voluntarily
transmit with your communication to us. Visitors of the Site can always option
not to enter any information about themselves.
Eloqua may also collect personally identifiable information when you use certain
Eloqua products or services, through the use of the Site or hypersite web pages,
or when you enter promotions or contests. offered by Eloqua on and through the Site.
Usages of Info
Eloqua uses your personally identifiable information to register you to use Eloqua's
services, contact you to deliver certain services or information you have requested,
verify your authority to enter into certain areas of the Site, improve the content
and general administration of the Site and our services, provide you with notices
regarding our services and understand our visitors and, with permission, provide
visitors with updates on Eloqua and its products.
The Site may track information that will be maintained, used and disclosed in
aggregate form only and which will not contain your personally identifiable
information, for example, without limitation, the total number of visitors to our Site,
the number of visitors to each page of our Site, browser type, External Web Sites
(defined below) linked to and IP addresses. Eloqua may analyze this data for trends and
statistics in the aggregate, and we may use such aggregate information to administer
the Site, track users’ movement, and gather broad demographic information for aggregate use.
Eloqua will disclose your personally identifiable information (a) only if required
to do so by law, regulation or other government authority or otherwise in cooperation
with an ongoing investigation of a governmental authority, (b) to enforce the
Eloqua Terms & Conditions agreement or to protect our rights or (c) to protect the
safety of users of the Site and our services. Eloqua will not sell your personally
identifiable information to any company or organization except we may transfer your personally identifiable information
to a successor entity upon a merger, consolidation or other corporate reorganization in which
Eloqua’s participates or to a purchaser or acquirer of all or substantially
all of Eloqua’s assets to which the Site relates.
Links to Third Party Sites
The Site may provide links to other websites or
resources over which Eloqua does not have control ("External Web Sites").
Such links do not constitute an endorsement by Eloqua of those External Web Sites.
You acknowledge that Eloqua is providing these links to you only as a convenience,
and further agree that Eloqua is not responsible for the content of such External Web Sites.
Your use of External Web Sites is subject to the terms of use and privacy policies located on the linked to External Web Sites.
Anonymity
Eloqua allows each of its client sites to give
visitors that require complete anonymity and privacy the option to not
be engaged by the Eloqua system. Visitors will have the option of removing
themselves from availability immediately upon entering the Site by clicking
on a privacy button, or when an agent requests a conversation they may
opt not to accept. When engaged in an online chat session with an agent,
the visitor may end the session at any time.
Web Monitoring Opt-Out
Eloqua believes in permission-based marketing.
If you don't want to be invited into a chat session, or if you don't want
to be included in our Site metrics, you can simply opt-out. Click
here to view your current opt-out status.
Clients
Eloqua's products are developed for the use of
third party clients. Eloqua encourages its clients
to adopt privacy policies similar to, or more stringent than, its own.
and to comply with all applicable laws and regulations when using Eloqua’s products
and services. Eloqua Corporation disclaims all responsibility if a client chooses to use the
Eloqua products or services to engage in unethical or illegal activities.
Security
Eloqua may employ procedural and technological measures,
consistent with industry practice, that are reasonably designed to help protect
your personally identifiable information from loss, unauthorized access,
disclosure, alteration or destruction.
Reservation of Rights
Eloqua Corporation reserves the right to change the terms of this privacy policy
at any time and will post notice of the updated Privacy Policy on our site located
at http://www.eloqua.com/privacy/privacy.asp so you are always aware of what personally
identifiable information we may collect and how we may use this information.
Eloqua may also send registered users of the Site e-mail notifications notifying
such users of any changes to the Privacy Policy. Eloqua encourages you to review this
Privacy Policy regularly for any changes. Your continued use of the Site and/or
continued provision of personally identifiable information to use will be subject
to the terms of then then-current Privacy Policy. If you have any questions about
this privacy statement or the practices of this site, please contact the Eloqua Privacy Department
directly at privacy@eloqua.com.
Our servers are currently located in Canada, which has been deemed by the European Union to provide an equivalent level of
privacy protection as that required under the European Union’s Data Protection Directive.
This Privacy Policy was last updated: September 20, 2007
This Privacy Policy is effective as of: January 1, 2000
